International Business Etiquette Tips
It's really a small world...isn't it.
International Business Etiquette Tips:
United States
- Formal or casual business attire, neat in appearance, is acceptable. Men may generally wear jeans or khaki pants w Business suit and tie is recommended for men and appropriate business suit or dress is recommended for women. More informal wardrobe is acceptable in warm or hot rural areas.
- Casual jeans should be avoided, and shorts are a no-no in any business setting.
- Upon greeting and leaving your meeting offers of a firm handshake. If you are meeting several people at once, maintain eye contact with the person you are shaking hands with, until you are moving on the next person. Eye contact during conversation shows interest, sincerity and good manners.
- It is acceptable for good friends to embrace..
- Introductions should include Mr. Mrs. Ms or one’s title if appropriate ( ie: Dr.)
- Business cards should be exchanged either before (preferably) or at the end of the meeting..
- Business conversation may take place during meals. However, more social conversation will create a stronger foundation. It is important to be a good “listener”!
- Business meetings may be arranged during breakfast, lunch or dinner time depending on time schedules. Dinner meetings are times not only to discuss the business at hand but equally as important to build rapport.
- A small host gift favor is appropriate, such as a box of chocolates, wine, or small souveneir. However, many US companies discourage or limit any gift giving. A graciously written note is always appreciated.
- Never use a toothpick in public in public. Always have a piece of floss you can carry with you in a tissue, which you can use privately in the bathroom.
- Do not smoke.
China
- A handshake is appropriate and is usually accompanied with a nod or slight bow of the head.
- The Chinese like to be formally introduced. If at first they seem unfriendly, it is because they are taught not to show emotion.
- Never refer to someone by their last name.
- Too much praise is considered poor etiquette. Do not over-do with praise.
Italy
- First impressions are very important to the Italians. A sense of fashionable (and proper) attire always goes a long way.
- Wait to be invited to address by first name. Don’t be overly friendly at the onset. Mind your manners…and a sense of boundary.
- Punctuality for meetings is essential.
Japan
- The Japanese do not expect foreigners to know the intricacies of greetings and social bowing.
- A nod of the head is most acceptable and also expresses a Thank You or an apology.
- Small gifts such are graciously accepted.
Middle East
- Greetings are traditionally formal and may involve pleasantries as well as inquiries about you and your family’s well-being.
- The polite form of address is the title “Sayed” (Mr), “Sayeda” (Mrs) or Dr followed by the first name.
- You may be offered a cup of coffee, which you should gently shake from side to side to show that you have had enough.
Poland
- Businesswomen may be greeted with a kiss on the hand.
- A handshake confirms that a meeting is over. Don’t mistake the handshake as a sign that a deal has been struck.
- A small gift may be particularly appreciated if you visit someone’s home.
Russia
- In business, suits are mandatory and jackets must remain on.
- Shake hands at the beginning and ending of meetings. Always maintain eye contact.
- No surprise…a drink of vodka – inevitably follows the clinching of a deal. It is acceptable to toast with a non-alcoholic drink.
Spain
- Handshakes are the rule, but don’t be the first to use body contact.
- Personal qualities are valued over professional ability so be prepared to spend time getting to know your host.
- Do not be offended if your host is late. Spaniards are not known for the punctuality.
Sweden
- When doing business, expect to be addressed by your first name.
- Don’t wear anything too showy. Appropriate business attire is recommended.
- Keep the conversation away from family life and never, ever use profanity or language that may be considered inappropriate by any stretch.
